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Service level agreements
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The complete guide to preparing and implementing service level agreements
.
by
Pantry, Sheila.
; London: Library Association Pub., 1997.
Subject:
Service level agreements
;
Total quality management
;
Service industries -- Quality control
;
Service industries -- Cost control
.
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Relevance: 18.81%
Incentive contracting and the franchise decision
.
by
Lafontaine, Francine
; Cambridge: National Bureau of Economic Research, 1998.
Subject:
Franchises (Retail trade) -- Econometric models
;
Service-level agreements -- Econometric models
.
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Relevance: 17.54%
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