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Service industries -- Quality control -- Statistical methods
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Design for six sigma for service
.
by
Yang, Kai
; New York: McGraw-Hill, 2005.
Subject:
Service industries -- Management
;
Six sigma (Quality control standard)
;
Service industries -- Quality control -- Statistical methods
;
Quality control -- Statistical methods
.
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Relevance: 36.52%
Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions
.
by
George, Michael L., 1947-
; New York: McGraw-Hill, 2003.
Subject:
Six sigma (Quality control standard)
;
Service industries -- Quality control -- Statistical methods
;
Quality control -- Statistical methods
.
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Relevance: 34.84%
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