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Service industries -- Management -- Case studies
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Case studies in service operations
.
by
Colley, John L.
; Belmont, Calif.: Duxbury Press, 1996.
Subject:
Service industries -- Management -- Case studies
;
Customer services -- Management -- Case studies
.
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Relevance: 23.90%
Cases in manufacturing and service systems management
.
by
Mabert, Vincent A.
; Englewood Cliffs, N.J.: Prentice-Hall, 1991.
Subject:
Manufactures -- Management -- Case studies
;
Service industries -- Management -- Case studies
.
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Relevance: 23.27%
The service management course : cases and readings
.
by
Sasser, W. Earl.
; New York, N.Y.: Free Press, 1991.
Subject:
Service industries -- Management -- Case studies
.
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Relevance: 22.73%
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