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Reference services (Libraries) -- United States -- Management
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Implementing digital reference services : setting standards and making it real
.
New York: Neal-Schuman Publishers, 2003.
Subject:
Electronic reference services (Libraries) -- United States -- Case studies
;
Electronic reference services (Libraries) -- United States -- Management
;
Electronic reference services (Libraries) -- United States -- Evaluation
.
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Relevance: 30.10%
Implementing digital reference services : setting standards and making it real
.
New York: Neal-Schuman Publishers, 2003.
Subject:
Electronic reference services (Libraries) -- United States -- Case studies
;
Electronic reference services (Libraries) -- United States -- Management
;
Electronic reference services (Libraries) -- United States -- Evaluation
.
Add to Book Cart
Relevance: 30.10%
Implementing digital reference services : setting standards and making it real
.
London: Facet Pub., 2003.
Subject:
Electronic reference services (Libraries) -- United States -- Case studies
;
Electronic reference services (Libraries) -- United States -- Management
;
Electronic reference services (Libraries) -- United States -- Evaluation
.
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Relevance: 30.10%
Delivering satisfaction and service quality : a customer-based approach for libraries
.
by
Hernon, Peter.
; Chicago: American Library Association, 2001.
Subject:
Reference services (Libraries) -- United States -- Management
;
Consumer satisfaction -- United States
.
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Relevance: 25.76%
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