Search Results       Your search for [subject]Department stores -- United States -- Management returned 1 record.           The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization. by Spector, Robert, 1947-; New York: Wiley, 2005. Subject: Customer services -- United States -- Handbooks, manuals, etc; Nordstrom (Firm) -- Management; Department stores -- United States -- Management.          Add to Book Cart Relevance: 23.76%