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Your search for [subject]Customer services -- Management returned 28 records. |
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Service quality research perspectives.
by Schneider, Benjamin; Thousand Oaks, Calif.: Sage, 2004.
Subject: Customer services -- Quality control -- Research; Customer services -- Management -- Research; Customer satisfaction -- Research.
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Successful service operations management _ Service operations management.
Southbank, Vic.: Thomson/South-Western, 2006.
Subject: Customer services -- Management; Customer services -- Management -- Case studies.
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Successful service operations management _ Service operations management.
by Metters, Richard; Australia: Thomson/South-Western, 2003.
Subject: Customer services -- Management; Customer services -- Management -- Case studies.
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Customer relationship management : creating competitive advantage through win-win relationship strategies.
by Storbacks, Kaj; Singapore: McGraw-Hill, 2001.
Subject: Customer relations -- Management; Customer services -- Management; Competition.
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Monitoring, measuring and managing customer service.
by Goodman, Gary S.; San Francisco, Calif.: Jossey-Bass, 2000.
Subject: Customer services -- Quality control -- Handbooks, manuals, etc; Customer services -- Evaluation -- Handbooks, manuals, etc; Customer services -- Management -- Handbooks, manuals, etc.
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Managing service quality.
London: Paul Chapman Pub..
Subject: Customer services -- Management; Customer services -- Quality control; Service industries -- Management; Service industries -- Quality control; Total quality management; Educational Administration.
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Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelley and Charles Ketteman.
by Hiebeler, Robert; New York: Simon & Schuster, 1998.
Subject: Customer services -- Management -- Case studies; Customer services -- Quality control -- Case studies; Industrial management -- Case studies.
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The fast forward MBA in technology management.
by Petrozzo, Daniel P.; New York: Wiley, 1998.
Subject: Information technology -- Management; Manufacturing industries -- Management; Customer services -- Management.
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Managing and motivating contact center employees : tools and techniques for inspiring outstanding performance from your frontline staff.
New York: McGraw-Hill, 2003.
Subject: Call centers -- Personnel management; Customer services -- Management; Employee motivation.
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Service leadership : the quest for competitive advantage.
by Gronfeldt, Svafa; Thousand Oaks, Calif.: Sage, 2006.
Subject: Customer services -- Management.
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