Search Results       Your search for [subject]Customer services -- Evaluation -- Handbooks, manuals, etc returned 1 record.           Monitoring, measuring and managing customer service. by Goodman, Gary S.; San Francisco, Calif.: Jossey-Bass, 2000. Subject: Customer services -- Quality control -- Handbooks, manuals, etc; Customer services -- Evaluation -- Handbooks, manuals, etc; Customer services -- Management -- Handbooks, manuals, etc.          Add to Book Cart Relevance: 34.51%