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Customer service--United States
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The service/quality solution : using service management to gain competitive advantage
.
by
Collier, David A.
; Milwaukee, Wisc: ASQC, 1994.
Subject:
Customer service--United States
;
Management
;
Service industries--United States--Quality control
.
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Relevance: 20.21%
The Nordstorm way
.
by
Spector, Robert.
; New York: John Wiley & Sons, Inc., 1995.
Subject:
Customer service -- United States
;
Nordstorm (Firm)
.
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Relevance: 18.48%
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