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Customer service--Management
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Managing quality customer service : [a practical guide for establishing a service operation]
.
by
Martin, William B.
; Los Altos, Calif.: Crisp Publications, 1989.
Subject:
Customer service -- Management
;
Customer relations
.
Add to Book Cart
Relevance: 18.44%
Strategic leadership : the missing links
.
by
Handscombe, Richard S.
; London: McGraw-Hill, 1989.
Subject:
Strategic planning
;
Customer service -- Management
;
Management audit
;
Technology -- Management
.
Add to Book Cart
Relevance: 16.88%
Strategic leadership : managing the missing links
.
by
Handscombe, Richard S.
; London: McGraw-Hill, 1993.
Subject:
Strategic planning
;
Customer service -- Management
;
Management audit
;
Technology -- Management
.
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Relevance: 16.88%
Management of customer service : management workshop, Thursday, 27 October 1988 Balmori Room, Manila Peninsula
.
by
Clemente, John W.
; Makati City: John Clemente Consultants, 1988.
Subject:
Customer service - Management
.
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Relevance: 16.42%
How to manage customer service
.
by
Kazt, Bernard
; Aldershot, Hants, Eng: Gower, 1987.
Subject:
Customer service--Management
.
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Relevance: 16.42%
Service management : principles and practice
.
by
Bleuel, William H.
; Pittsburgh: Instrument Society of America, 1978.
Subject:
Customer service -- Management
.
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Relevance: 16.42%
Managing service as a strategic profit center
.
by
Blumberg, Donald F.
; New York: McGraw-Hill, 1991.
Subject:
Customer service -- Management
;
Strategic planning
.
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Relevance: 16.06%
Teamwork for customers : building organizations that take pride in serving
.
by
Tjosvold, Dean
; San Francisco, Calif.: Jossey Bass, 1993.
Subject:
Customer service -- Management
;
Teams in the workplace
.
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Relevance: 15.72%
The customer service pocketbook
.
by
Newby, Tony
; Hants, U.K.: Management Pocketbooks, 1991.
Subject:
Customer service -- Management -- Handbooks, manuals, etc
;
Customer relations -- Handbooks, manuals, etc
.
Add to Book Cart
Relevance: 15.00%
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