Search Results       Your search for [author]Hill, Nigel, 1952- returned 1 record.           Handbook of customer satisfaction and loyalty measurement. by Hill, Nigel, 1952-; England: Gower, 2000. Subject: Consumer satisfaction -- Evaluation -- Handbooks, manuals, etc; Marketing research -- Handbooks, manuals, etc.          Add to Book Cart Relevance: 30.54%