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  Search result  Your search for [author]Gronfeldt, Svafa returned 2 records.  
 
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  Book Service leadership : the quest for competitive advantage.

by Gronfeldt, Svafa; Thousand Oaks, Calif.: Sage, 2006.

Subject: Customer services -- Management.

  
     
Relevance: 31.98%
 
     
  Book Service leadership : the quest for competitive advantage.

by Gronfeldt, Svafa.; Thousand Oaks: SAGE Pub., 2006.

Subject: Customer services -- Management.

  
     
Relevance: 31.98%
 
     
 
         
         
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