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  Search result  Your search for [author]Goodman, Gary S. returned 3 records.  
 
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  Book Monitoring, measuring and managing customer service.

by Goodman, Gary S.; San Francisco, Calif.: Jossey-Bass, 2000.

Subject: Customer services -- Quality control -- Handbooks, manuals, etc; Customer services -- Evaluation -- Handbooks, manuals, etc; Customer services -- Management -- Handbooks, manuals, etc.

  
     
Relevance: 14.28%
 
     
  Book Winning by telephone : telephone effectiveness for business professionals and consumers.

by Goodman, Gary S.; Englewood Cliffs, N.J.: Prentice-Hall, 1982.

Subject: Telephone in business; Telephone etiquette; Telephone selling.

  
     
Relevance: 14.28%
 
     
  Book You can sell anything by telephone!.

by Goodman, Gary S.; New York: Prentice-Hall, 1984.

Subject: Telephone selling.

  
     
Relevance: 14.28%
 
     
 
         
         
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