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  Search result  Your search for [author]Edvardsson, Bo. returned 2 records.  
 
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  Book Quality of service : making it really work.

by Edvardsson, Bo.; London: McGraw, 1994.

Subject: Customer services -- Management; Total quality management; Service industries -- Quality control; Service industries-Management.

  
     
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  Book Quality of service : making it really work.

by Edvardsson, Bo, 1952-; London: McGraw-Hill Book Co., 1994.

Subject: Customer services -- Management; Service industries -- Management; Service industries -- Quality control; Total quality management.

  
     
Relevance: 27.56%
 
     
 
         
         
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