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Desatnick, Robert L
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Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization
.
by
Desatnick, Robert L.
; San Francisco: Jossey-Bass Pub, 1988.
Subject:
Customer relations
;
Customer service
.
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Relevance: 16.57%
Innovative human resource management
.
by
Desatnick, Robert L
; New York: American Management Association, 1972.
Subject:
Personnel management
.
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Relevance: 16.57%
The expanding role of the human resources manager
.
by
Desatnick, Robert L
; New York: AMACOM, 1979.
Subject:
Personal directors
;
Personal management
.
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Relevance: 16.57%
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