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Brown, Mark Graham
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Why TQM fails and what to do about it
.
by
Brown, Mark Graham
; Burr Ridge, Ill.: Irwin Professional, 1994.
Subject:
Total quality management
.
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Relevance: 22.74%
Beyond the balanced scorecard : improving business intelligence with analytics
.
by
Brown, Mark Graham
; New York: Productivity Press, 2007.
Subject:
Organizational effectiveness -- Evaluation
;
Performance -- Management
;
Business intelligence
;
Business mathematics
.
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Relevance: 18.19%
Keeping score : using the right metrics to drive world-class performance
.
by
Brown, Mark Graham
; New York: Quality Resources, 1996.
Subject:
Organizational effectiveness -- Evaluation
;
Industrial efficiency -- Evaluation
;
Customer service -- Evaluation
;
Job satisfaction -- Evaluation
.
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Relevance: 18.19%
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